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Do my files get uploaded?

No. Cleaning and converting happen in your browser. Only Single File Pass downloads you choose to keep are stored, for 30 days.

How do I cancel my subscription?

Go to your profile and click Manage subscription. You keep your plan until the end of the period.

Where is my invoice?

Paddle emails your receipt after each payment. You can also download invoices via Manage subscription.

How do refunds work?

See our refund policy, or send a billing request below.

Questions or stuck on a file?

Our support team replies by email, usually within one business day.

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